TERMS AND CONDITIONS OF COMMISSION:

• A non-returnable deposit of 20% of the agreed purchase price is usually charged at the time of commission to cover the cost of materials etc
• I do not provide roughs or sketches
• Once completed, I send 3 photos of the painting via Etsy convo for you to decide if you'd like to purchase or not. If not purchasing, the non-returnable deposit is not returned
• Paintings usually take about 4 - 6 weeks + about 1 week drying/oiling-out/varnishing time

• All rights in the image remain with me, DD McInnes.

The sizes/dimensions of each piece in the Canvas Menagerie is included in the listing description - please read the relevant listing for this information.

Copyright in all images and products included in The Canvas Menagerie remain with me, the artist, DD McInnes of the Canvas Menagerie. Exclusive rights relating to Commissioned works can be negotiated via Easy convo. Please contact The Canvas Menagerie via Easy convo if you would like to discuss exclusive copyright when commissioning an original work.

Please do not re-use The Canvas Menagerie images without permission.

On occasions, The Canvas Menagerie can supply Paper Goods (not original paintings) on a Wholesale basis. Please contact via Easy Convo to discuss requirements.

Royal Mail "Special Delivery" and "International Tracked and Insured" insure the item for any loss or damage. If the item arrives damaged please let me know immediately in writing.

The Canvas Menagerie cannot be held responsible for items lost or damaged by the postal service. However, The Canvas Menagerie always ensures that the shipping services used include a compensation option up to the market value of the item. In the event of loss or damage please contact me in writing. If damaged, you are required to send full photographic evidence of the damage along with the original packaging. By law, the market value of goods must be recorded accurately on all customs documentation attached to packages.

Delays due to, for example, customs inspections are not included in shipping estimates and are beyond the control of The Canvas Menagerie. Expedited shipping options are also available. Convo me for options.

Items may be held at your local post office for pick-up for a variety of reasons. Please note most post offices will hold these packages for a set timeframe (usually around 21 days). If the package is not picked up within that timeframe or if delivery is refused, the item will be automatically returned to The Canvas Menagerie. Should this happen, I am happy to reship the item to you for an additional postage fee or refund the purchase less the cost of the original shipping once the item/s is received back.

UK orders will be sent via Royal Mail "First Class", "First Class Recorded" or "Special Delivery" as per the shipping quoted for each listing. 
First Class requires no signature, but First Class Recorded and Special Delivery require a signature upon delivery. Estimated delivery time in the UK: 1-3 Days, next day guaranteed Special Delivery.



The Litus Gallery ships from England, UK.


All items are sent by either Royal Mail "International Standard Airmail"

N.B. “International Standard Airmail” can take anything from 2 to 6 weeks to arrive from the U.K. No Tracking is available with this service.

or "International Tracked Insured and Signed for".

The "signed-For" service is a fast, secure and tracked service, ensuring: Priority handling
- Item is tracked all the way to the destination (you will be supplied with a tracking number) 
- and Insures the item for loss or damage. 
- the Item will be electronically scanned by the postal operative to confirm it has arrived.

• you have the right to withdraw from your online purchase up to 14 days from receipt of your order
• This “cooling off” period expires 14 days after the day you received your goods
• You can choose to withdraw from your order for any reason within this timeframe
• To exercise your right of withdrawal, you must unequivocally inform The Canvas Menagerie in writing of your decision to withdraw from the purchase
• The Canvas Menagerie will refund you within 14 days from receipt of your withdrawal notification, but can delay refunding you if The Canvas Menagerie has not received the goods back or evidence that you have sent them back. This refund will include any shipping charges you paid when you made your purchase